Call Today!
423-613-5590
865-322-1365
Top Video Tutorials
Computer Tips
There
is plenty of
freeware or open source
software available to perform a variety of tasks. Often times
commercial products can get bloated and buggy. I always look for a
wellsupported
and highly rated program from a smaller
publisher before buying a big commercial
package. Sites such
as Download.com
and SourceForge
are a great place to start looking.
We Come To You!
We'll come to your home or office and fix the problem at your convenience.
CALL
TODAY!
423-613-5590
865-322-1365
Flat Rate Pricing
We offer our most popular service packages on a Flat Rate Pricing Plan. No surprises of hourly fees. You pay the price you see.
Satisfaction Gauranteed!
If you're not satisfied with our service we will remedy the problem at no additional cost to you.
Plain Tech Talk Frequently Asked Questions
Questions & Answers
Don't see your question listed? Go here and ask us!
Where are you located?
We
are located in Newport, Tennessee, but since we're primarily a mobile
service we do not have a retail storefront. Our technicians work from
home which translates to low overhead and we pass the savings onto you.
Will you come out to my home or office?
Yes!
In fact, quick and reliable on-site service is our specialty.
Can I drop my computer off?
Absolutely.
Please call 423-613-5590 for details.
What do I need to bring when I drop off
my PC?
For desktop PC's you need only
bring the system itself (AKA "the box") and the discs that came with
the computer. For laptops you must bring the system discs as well as
the power cable.
What should I do to prepare for a service
call?
A person at least 18 years old
must be present during the entire service call. You should backup your
data before we arrive—we are not responsible for lost data resulting
from services rendered. If necessary, we can backup your data as an
additional service. Additionally, our technician must receive access to
your residence/office, full access to the computer(s) and/or
peripheral(s) to be serviced, and a safe working environment.
Please review our Terms & Conditions for details.
Do you guarantee your service?
Yes.
We guarantee our work for a period of 7 days from the service date. If
you're not satisfied with the service we provided and you notify us
within the 7 day period, we will work with you to remedy the problem at
no additional cost to you. Please review our Terms & Conditions for further details.
What are your business hours?
Our
regular business hours are Monday-Friday 8:30AM-6:00PM.
Do you work evenings or weekends?
Evening
and weekend service calls are available on a case-by-case basis. Please
call 423-613-5590
to set an appointment.
When do I pay for services?
Payment
must be made upon completion of the service call. We do not offer
billing services unless a contract is involved.
What forms of payment do you accept?
We
accept cash, checks, and secure online credit card payments.
Do you service Macintosh?
We
would like to add Mac support in the future but we do not currently
offer it. Our expertise is with Microsoft Windows PC's.